International Door Association Code of Conduct
Code of Business Conduct
The guidelines by which Installing/Servicing Dealer members of the International Door Association are guided in relationship with their customers are:
CUSTOMER SATISFACTION-Of utmost importance to dealers is customer satisfaction. Dealers should establish customer satisfaction as a top priority, and deal with all complaints in an honest, fair and timely manner.
TRUTH IN SELLING-Dealers should avoid misleading selling techniques and practices that encourage customers to purchase unnecessary products or services. The necessity and reasons for the selling of enhanced products should be documented in writing to customers.
RESPONSIBLE CONDUCT- Dealers should avoid conduct or practices likely to discredit their companies or the door and access systems industry as a whole, and shall honor their obligations and commitments to customers. Dealers should avoid conduct or practices intended or likely to discredit their competitors and/or customers.
TRUTH IN ADVERTISING- Advertising, corporate and product literature, letters, and sales presentations should be strictly truthful, avoiding claims which are misleading or inaccurate
PRODUCT INSTALLATION- Products shall be installed in accordance with the specific installation instructions provided by the product manufacturer.
SAFETY COMPLIANCE- Dealers shall provide a safe working environment for employees and shall comply with applicable safety regulations. In addition, dealers shall inform customers regarding safety features of products and safety precautions to be taken in the operation and maintenance of a door system.
CONTRACTS- Dealers shall have written contracts and/or purchase orders, which shall clearly state the essential terms for performance, including but not limited to the work to be performed, the products being purchased and/or installed, the time for performance, and all terms relating to pricing.
CONSULTATION SERVICES- door and access systems dealer’s professional knowledge is a valuable result of the dealer’s training and experience, and when called upon for service or for technical advice, it is proper that the dealer be paid for rendering these services. If applicable, such charges should be stated and/or estimated, in writing if possible, by the dealer prior to providing the service and/or technical advice. When the sealed bid process is utilized, the following should apply: Dealers should not seek to obtain price information concerning a competitor’s bid or proposal before all bids are submitted.
Proposals and product installation shall comply with all applicable building codes, ordinances, regulations 11 and laws.
Dealers shall present all warranties in writing, and shall respond to warranty service on a timely basis.
Signed __________________________ Date ___________________________